This email from a lovely lady (who is not even a client yet) who was referred to me by another client (also a lovely lady), and needed to buy a car.
Buying an automobile can be right up there with some of the most stressful events we each have to deal with. Buying a home, getting married, health issues etc all take up more emotion and are way more important, to be sure, but buying a car is, nonetheless, stressful; with pushy salespeople, lack of clarity on pricing, hidden costs, etc. Personally, I used to hate it.
So this prospective client called me at home on my cell on Monday night and explained her car situation to me. Long story short, she was a bit frustrated and stressed over the past week dealing with some dealers/salespeople. I suggested she allow me to put her in touch with my neighbour and friend who owns a group (about the third largest group in the country, I believe) of dealerships under the banner, Performance Auto Group (www.performanceautogroup.ca/). They own stores from luxury brands like Audi, BMW and Mercedes to Jeep, Mazda and Subaru. 23 brands across 31 locations. Have a look.
I put her in touch with my friend directly late afternoon yesterday, he put the sales manager in touch with her, they quoted her a better price than she would see anywhere else and she ended up buying the car by the time she went to sleep. Easy. No haggling. Heck, I think they might even deliver it to her house from Brampton to North York. Now that is service. Thanks for the extra effort guys!
My wife and I would only buy our cars through our friend. I don't have to stress and haggle with him. I know I will not get a better price nor service anywhere else. And he is a heck of a nice guy too boot.
Anyway, I have referred a couple of other clients to Performance Auto Group and thought we should make it better-known that if you do need a car, please contact us at High Rock and we would be happy to put you in touch with my friend and we know you will be well-taken care of and leave their store happy. And when our clients are happy, we at High Rock are happy.
Safe summer driving.